In accordance with EU regulations, all payments must be completed using a 3D Secure–enabled credit card. This process requires customer authentication to confirm the cardholder’s identity.
Any payment attempted with a card that does not support 3D Secure will be automatically declined.
We therefore recommend trying again with another credit card that is 3D Secure–enabled.
If the issue persists, please contact us and provide the following information to help us investigate:
Operating system used (e.g., Windows, macOS, Android, iOS)
Internet browser used (e.g., Chrome, Safari, Firefox, Edge)
Browser version (e.g., Chrome 121.0.6167.85)
Type of credit card used (Visa, Mastercard, etc.)
Any error messages displayed (a screenshot, if possible)
Approximate date and time of the payment attempt
Our team remains available to assist you.